Dealers and distributors
Your ERP records the transactions. Your team runs the business. onebee connects the two.
For dealers, distributors and any business that quotes, ships and services from an ERP. We pull the data out of your DMS, ERP or MRP and connect every customer, unit, part and order. Then onebee drafts parts quotes, warranty claims and service replies for your team to approve, and tells you what stock to reorder.
By hand4.2 hoursWith onebee1.7 minutes
Median time to quote a parts request at a specialty vehicle builder and dealer.- 01
In the ERP
INV R-20418 · ITEM BK-220-14 · QTY 1 · $412.00 · CUST 0004471 · PO WARR-0912 - 02
What onebee knows
- Warranty repair on
- Unit 4471 · 2021 TX-40
- Failed on this model
- 6 times in 18 months
- On hand / reorder point
- 2 / 5
- Lead time, last 8 orders
- 34 days
- 03
Ready for your team
Reorder suggested: 6 units from Apex Supply, 34-day lead time. 3 more TX-40s are due for this repair in the next 90 days.
Illustrative data.
See it on the parts desk
From an email to a quote, with your team in the loop.
A customer sends a photo of a worn part. Press the button and watch onebee read it, find the part and draft the quote your parts desk would send. Someone on your team still approves it.
Step 4 of 5 · Quote drafted, your turn
Parts inbox8:12 am
Need 2 of these for our 2021 TX-40s, units 4471 and 4475. Pic attached.
What your team didn't have to do
- Zoom in on the photo and search the catalog for the stampCatalog
- Confirm what model units 4471 and 4475 areERP
- Check stock in two warehousesERP
- Find the last quote in someone's sent mailInbox
Quote · Ridgeway AggregatesReady for your team
Illustrative request. Your team approves every quote.
What it's worth to the business
More of the orders you quote
A customer with a machine down buys from whoever answers. Have the quote drafted in minutes and you answer while they're still deciding.
Warranty money you're owed
Claims go in complete from the repair order and the unit's history, so fewer come back rejected or never get filed.
Less cash on the shelf
Reorder points set from real usage trim slow stock without running out of the parts that sell.
Growth without another hire
Each person handles more requests, because onebee does the digging and the first draft.
How it works
Unlock. Connect. Team up.
Your ERP records transactions. Your people know the customers and the machines, but they lose hours digging up facts the ERP already holds. onebee does the digging and writes the first draft.
- 01 · FixesA spreadsheet for every simple question
- 02 · FixesNo memory of past requests
- 03 · FixesNo view of how customers buy
- 04 · FixesStock and pricing by feel
Your team
Decide. Approve the quote, the claim and the reorder. Handle the customer. Catch what looks wrong.
Same-day quotes, claims that go in complete, stock that doesn't run out, more orders per person.
drafts and answers ↑edits and decisions ↓
The AI layer
Reads the request, looks up the unit and the part, and drafts the quote, the claim or the reply. Answers plain questions with the records behind them. Learns from every edit your team makes and from what sold.
The knowledge layer
Customers, units, parts, orders, warranty and quotes in one place. Each invoice is tied to the unit it fixed, and each quote to what sold.
Your data, unlocked
Read-only from the systems you already run, as current as they are. Nothing in them changes.
The knowledge layer
The ERP shows a line. onebee shows what happened.
onebee ties every invoice, work order, claim and quote to its customer, unit and part. What a customer bought and what they asked for last time is one click away, instead of a spreadsheet someone builds by hand.
What the ERP shows
A line of codes
Accurate and built for accounting. It records the sale, but not why it happened or what comes next.
- InvoiceR-20418
- ItemBK-220-14
- Customer0004471
- POWARR-0912
- Amount$412.00
What onebee knows
What it means
The same line, connected to the customer, the unit it went on, the warranty claim, the last quote and the shelf.
- CustomerRidgeway Aggregates · 38 units
- Went onUnit 4471 · 2021 TX-40
- WhyWarranty repair · claim WC-311
- Fails on this model6 times in 18 months
- Their last quote$398.00 · Aug 14
- Stock and lead time2 on hand · 34 days
Beyond the parts desk
Every desk gets a first draft. And you can plan ahead.
Warranty, service, reorders and order status run on the same connected data. So do the forecasts for stock, failures and demand.
Warranty claims
onebee drafts the claim from the repair order and the unit's history, so it goes in complete the first time.
Service requests
onebee sorts requests by urgency and sends each one to the right person with the unit's history attached.
Reorders
onebee flags parts running low against real usage and lead times and suggests a quantity for someone to approve.
Build and order status
When a customer asks where their unit or order is, onebee drafts the reply from the order, the build schedule and the shipping record.
Brake kit BK-220-14, last 26 weeks
- Used per week
- On hand
- Reorder point
| Week | Used | On hand |
|---|---|---|
| 1 | 1 | 17 |
| 2 | 2 | 15 |
| 3 | 1 | 14 |
| 4 | 0 | 14 |
| 5 | 2 | 12 |
| 6 | 3 | 9 |
| 7 | 1 | 8 |
| 8 | 2 | 6 |
| 9 | 1 | 17 |
| 10 | 2 | 15 |
| 11 | 0 | 15 |
| 12 | 1 | 14 |
| 13 | 3 | 11 |
| 14 | 1 | 10 |
| 15 | 1 | 9 |
| 16 | 1 | 8 |
| 17 | 1 | 7 |
| 18 | 1 | 6 |
| 19 | 2 | 4 |
| 20 | 1 | 3 |
| 21 | 1 | 2 |
| 22 | 0 | 2 |
| 23 | 1 | 1 |
| 24 | 1 | 10 |
| 25 | 1 | 9 |
| 26 | 2 | 7 |
Illustrative data.
Stock you can plan
Reorder points come from real usage and supplier lead times, not a number someone set years ago.
Failures you can see coming
Warranty failure curves by model show which units are due for which repair, so the parts are in before the customer calls.
Demand before it reaches the counter
The build and job schedule shows what parts you'll need before the order comes in.
Pilot program
Start with parts quotes. Or bring us the problem that costs you most.
Most dealers and distributors are a good fit. We bring the data engineering and the agentic workflows and build them around how you work. You get eight weeks on your own requests, with an engineer working beside your team.
What we bring
Data engineering
We unlock the data in your DMS, ERP or MRP, CRM, warranty records and inbox, and model it into a knowledge layer built around how your business runs.
What we bring
Agentic workflows
We design, build and run the agents on top of it, tuned to your formats and your exceptions, with your team approving what goes out.
Where dealers start
- Parts quotes
- Warranty claims
- Service scheduling
- Build and order status
- Supplier follow-ups
- Customer buying reports
- Your own problem
- 01Week 0
Pick the first workflow
Parts quotes are where most dealers start, because the payback is easy to measure. Warranty, service or a problem only your business has work too.
- 02Weeks 1–2
Connect
Read-only access to your DMS or ERP, CRM and inbox. We do the setup, mostly sign-ins your IT approves. We build the knowledge layer, and your team checks it against what they know.
- 03Weeks 3–4
Shadow
The agents draft alongside your team and send nothing. Each draft is scored against what your team sent and what the customer did.
- 04Weeks 5–8
Live, then decide
Your team sends the drafts after approving or editing them. Then judge on your own numbers: response time, orders won, hours per request and misses. Continue, widen the scope or walk away.
What you get
- A named engineer who works alongside your team and learns how it runs.
- onebee on your live requests, set up for your systems and your formats.
- A say in what we build next: the misses you flag set the roadmap.
- A fixed fee, agreed up front, and the same pricing if you continue.
What we ask
- Someone who can approve read-only access. We do the setup.
- A 30-minute weekly review with someone who does the work today.
- Blunt feedback whenever a draft is wrong.
Questions
What dealers ask us.
Tell us where your team's hours go.
We'd love to hear what slows your parts, service or warranty desk down, and show you what onebee would take on first.
Your team approves everything that goes out. Your data never trains a model. SOC 2 Type I report available on request. How we handle your data →