Terms of Service

1. Acceptance

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, do not use the Service.

2. Relationship to other agreements

If you have signed a separate master services agreement, order form, or similar written contract with onebee (a “Customer Agreement”), that Customer Agreement governs your use of the Service and controls over these Terms to the extent of any conflict. These Terms apply where there is no Customer Agreement, and to features or use not covered by one.

3. The Service

onebee is a platform for creating, configuring, managing, and running AI-powered agents and agent workflows that can connect to and act within the third-party systems you authorize. We may update, change, or improve the Service over time.

4. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, complete account information and to keep it current, and to notify us promptly at [email protected] of any unauthorized use of your account.

5. Your responsibilities and authorizations

You are responsible for your use of the Service, including the agents you configure and the actions you authorize them to take. You represent and warrant that:

• You have the right and authority to connect any third-party systems, accounts, and data sources you link to the Service, and to authorize onebee to access and process that data on your behalf.
• You have obtained all consents and provided all notices required for onebee to process data from your connected systems to perform the tasks you configure.
• Your use of the Service, and the data you connect or submit, complies with applicable law and with the terms of any third-party services you connect.

6. Acceptable use

You agree not to:

• Use the Service for, or to facilitate, any illegal activity, or in violation of any applicable law, regulation, or the rights of others.
• Attempt to gain unauthorized access to the Service, other accounts, or any connected system you are not authorized to access.
• Interfere with, disrupt, or place undue load on the Service or its infrastructure.
• Use the Service to transmit malicious code or content.
• Resell, sublicense, or redistribute the Service except as authorized in writing.
• Use the Service to build a competing product, or reverse engineer it except as permitted by law.

Restricted uses: decisions about people. You may not use the Service, or any agent, as the sole or automated means of making decisions that produce legal or similarly significant effects on an individual. This includes decisions about employment (such as hiring, screening, promotion, or termination), credit or lending, housing, insurance, education, healthcare, public benefits, or a person’s legal rights or status. You may use the Service to assist with these matters only where a qualified person reviews the agent’s output and makes the final decision, and where your use complies with all applicable laws, including anti-discrimination, fair lending, and automated-decision and profiling laws.

Restricted uses: professional and sensitive advice. You may not use the Service, or any agent, to provide medical, mental health, legal, financial, or other professional advice directly to individuals, or to provide crisis, emergency, or mental-health support, unless a qualified, licensed professional is responsible for the advice, you clearly disclose to recipients that they are interacting with an AI system, and your use complies with all applicable laws and professional rules. The Service is not designed for, and must not be relied on in, emergencies or situations where failure could result in injury or harm to a person’s health or safety.

7. AI agents and outputs

The Service uses AI models to generate outputs and to take actions you authorize within your connected systems. You acknowledge that:

• AI outputs may be inaccurate, incomplete, or unexpected, and you are responsible for reviewing them before relying on them.
• Outputs are not legal, financial, tax, medical, or other professional advice.
• You control what each agent may do autonomously and what requires human approval. You are responsible for configuring appropriate approval gates for sensitive or high-impact actions.
• If you make outputs of the Service available to your own end users, you are responsible for any disclosures your use requires, including informing those end users when they are interacting with an AI system.

8. Customer data and privacy

You retain all rights to the data you connect to or submit through the Service (“Customer Data”). You grant onebee a limited license to access, process, store, and transmit Customer Data solely to provide and support the Service and as you instruct.

We do not sell Customer Data and do not use it to train machine-learning models. For data you connect through agents, onebee acts as your processor under our Data Processing Addendum, available on request or as part of your Customer Agreement. Our handling of personal information is described in our Privacy Policy.

9. Intellectual property

The Service, including its software, features, and content, is owned by onebee and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your term, subject to these Terms.

You retain ownership of your Customer Data and of the outputs generated for you through your use of the Service, subject to the rights of the underlying model and third-party providers in their own technology. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

10. Third-party services and integrations

The Service connects to third-party systems and providers you authorize. Your use of those third-party services is governed by their terms, and onebee is not responsible for them. onebee’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You are responsible for maintaining your own accounts and authorizations with connected providers.

11. Fees

Where applicable, fees, payment terms, and billing are set out in your Customer Agreement or order form, or as presented to you at sign-up. Fees are non-refundable except as required by law or expressly stated in your Customer Agreement. You are responsible for applicable taxes.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will use the disclosing party’s confidential information only to exercise its rights and perform its obligations under these Terms, and will protect it using reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party.

13. Warranties and disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, onebee disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any particular result, time savings, or return on investment will be achieved. Any estimates or benchmarks we provide are illustrative, not commitments.

14. Limitation of liability

To the maximum extent permitted by law, onebee will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, use, or goodwill, whether direct or indirect.

onebee’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid onebee for the Service in the 12 months before the event giving rise to the claim, or (b) US $100. Where you have a Customer Agreement, the liability terms in that agreement control.

15. Indemnification

You will defend and indemnify onebee against third-party claims arising from your Customer Data, your use of the Service, your instructions to agents, or your breach of these Terms, and from your connection of any system or data you did not have the right to connect.

16. Term, suspension, and termination

These Terms apply for as long as you use the Service. You may stop using the Service at any time.

We may suspend or limit your access to protect the Service, other customers, or to address a security risk, and we will restore access once the issue is resolved where practical. We may terminate these Terms for your material breach if the breach is not cured within 30 days of notice, or immediately for breaches that cannot be cured or that pose a security or legal risk.

On termination, your right to use the Service ends. You may request export of your Customer Data, and we will delete Customer Data as described in our Privacy Policy, within 30 days, except where retention is legally required. Sections that by their nature should survive termination (including IP, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will survive.

17. Changes to the Service

We may modify, suspend, or discontinue features of the Service. If a Customer Agreement applies, material changes are governed by that agreement.

18. Changes to these Terms

We may update these Terms. We will post the updated version with a new effective date and, for material changes, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.

19. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute, and the parties consent to that jurisdiction.

20. General

These Terms, together with any Customer Agreement and the documents referenced here, are the entire agreement between you and onebee regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Notices to onebee may be sent to the contact below.

21. Beta and pre-release features

Features identified as beta, preview, or early access are provided for evaluation, may change or be withdrawn, and are provided without warranty. Do not rely on them for production-critical workflows.

22. Contact

onebee, Inc.
14 Altamont Ave
Melrose, MA 02176
[email protected] (privacy and data)
[email protected] (security and compliance)